Introduction

At ESWIPE, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile payment application and related services.

By using ESWIPE, you consent to the data practices described in this policy. We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal information.

Information We Collect

Personal Information

  • • Full name and contact information (email, phone number)
  • • Date of birth and national identification details
  • • Address and location information
  • • Profile picture and preferences
  • • Biometric data for authentication (stored securely on device)

Financial Information

  • • Bank account details and payment methods
  • • Transaction history and payment records
  • • Spending patterns and financial behavior
  • • Budget goals and financial preferences

Technical Information

  • • Device information and operating system
  • • App usage data and performance metrics
  • • IP address and network information
  • • Cookies and similar tracking technologies

How We Use Your Information

Service Provision

  • • Process payments and transactions
  • • Provide customer support
  • • Maintain account security
  • • Enable app functionality

Analytics & Insights

  • • Generate spending analytics
  • • Provide financial recommendations
  • • Improve user experience
  • • Develop new features

Security & Compliance

  • • Fraud detection and prevention
  • • Regulatory compliance
  • • Risk assessment
  • • Audit and monitoring

Communication

  • • Send important notifications
  • • Provide transaction updates
  • • Share security alerts
  • • Marketing communications (with consent)

Data Security

We implement industry-standard security measures to protect your personal information:

Encryption

  • • End-to-end encryption for all data
  • • AES-256 encryption for sensitive information
  • • Encrypted database connections
  • • Secure key management

Access Controls

  • • Role-based access controls
  • • Multi-factor authentication
  • • Regular access reviews
  • • Audit logging

Infrastructure

  • • Secure cloud infrastructure
  • • Regular security updates
  • • Intrusion detection systems
  • • Data backup and recovery

Monitoring

  • • 24/7 security monitoring
  • • Real-time threat detection
  • • Incident response procedures
  • • Regular security assessments

Your Privacy Rights

Access & Control

  • • Access your personal data
  • • Update or correct information
  • • Download your data
  • • Delete your account

Communication

  • • Opt-out of marketing emails
  • • Manage notification preferences
  • • Control data sharing
  • • Withdraw consent

To exercise your privacy rights, contact us at privacy@eswipe.app or through the app settings. We will respond to your request within 30 days.

Data Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

  • • Service Providers: With trusted third parties who help us operate our services
  • • Legal Requirements: When required by law or to protect our rights
  • • Business Transfers: In connection with mergers or acquisitions
  • • Consent: When you explicitly consent to sharing
  • • Emergency: To protect the safety of users or the public

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Privacy Team

Email: privacy@eswipe.app

Phone: +250795632058

Data Protection Officer

Email: dpo@eswipe.app

Address: Kigali, Rwanda