Last Updated: January 15, 2025
eSwipe is fully compliant with the General Data Protection Regulation (GDPR) and Rwanda's Data Protection and Privacy Law. We are committed to protecting your personal data and ensuring your privacy rights are respected.
This page outlines your rights under GDPR and how you can exercise them with eSwipe.
You have the right to be informed about how we collect, use, and process your personal data.
You can request access to all personal data we hold about you, including:
How to exercise: Settings → Privacy → Download My Data or email privacy@eswipe.rw
Correct inaccurate or incomplete personal information at any time.
How to exercise: Update information in app settings or contact support for assistance
Request deletion of your personal data, subject to legal retention requirements.
Important limitations:
How to exercise: Settings → Privacy → Delete Account or email privacy@eswipe.rw
Receive your data in a structured, machine-readable format (CSV, JSON) for transfer to another service.
How to exercise: Settings → Privacy → Export Data
Limit how we process your data in certain circumstances, such as during accuracy verification or when contesting processing legality.
How to exercise: Email privacy@eswipe.rw with your request
Object to processing based on legitimate interests or for direct marketing purposes.
How to exercise: Settings → Notifications → Manage Preferences
Withdraw consent for processing activities at any time. This does not affect the lawfulness of processing before withdrawal.
How to exercise: Settings → Privacy → Manage Consents
eSwipe uses automated systems for certain decisions. You have the right to:
To request human review: Contact support@eswipe.rw within 30 days of the decision
We process your personal data based on the following legal grounds:
Processing is necessary to fulfill our contract with you, including account management and payment processing.
We must process certain data to comply with legal requirements like KYC, AML, and tax reporting.
We process data for legitimate business purposes like fraud detection and service improvement.
For certain processing activities, we obtain your explicit consent, such as biometric authentication and marketing.
In the unlikely event of a data breach, we will:
Notify affected users within 72 hours via email and in-app alert
Report to relevant authorities as required by law
Thorough investigation to determine cause and prevent recurrence
Dedicated support team to assist affected users
eSwipe does not sell, rent, or transfer your personal data to third parties for commercial purposes. When data is shared with service providers, we ensure adequate protection through:
EU-approved contractual terms ensuring data protection compliance
Transfers to countries recognized as providing adequate data protection
Technical and organizational measures equivalent to those in Rwanda
Email: dpo@eswipe.app
Phone: +250791700692
Address: Kimironko, Kigali, Rwanda
Office Hours: Mon-Fri, 8AM-6PM EAT
Authority: Rwanda Utilities Regulatory Authority
Email: info@rura.rw
Website: www.rura.rw
Phone: +250 788 126 200
Address: Airport Road, Kigali
Response Times: We respond to GDPR requests within 5 business days and complete requests within 30 days, as required by law.
At eSwipe, we believe your privacy rights are fundamental. We're committed to transparency, security, and respecting your GDPR rights. If you have any questions about your data rights or need to exercise them, please don't hesitate to contact us.